As a customer success hero, you’ll be the ‘hero’ that saves the day for our customers. Helping customers get the most out of SweepBright is what drives you. In fact, customer satisfaction means the world to you. In your job, you will

  • onboard new users from all over the globe
  • ensure successful implementations and escalate critical onboarding issues from customers
  • report bugs to our R&D team and follow-up towards our customers
  • respond to questions and solve problems from customers or trial users via chat, video-call or by email
  • make sure our Knowledge Base stays up-to-date
  • identify user training needs and help organise trainings/webinars

 

Do you have what it takes?
  • strong verbal and written communication skills (multi-lingual with English proficiency is a plus)
  • experience in fast-growing SaaS environments preferably in Customer Success
  • strong at time-management, prioritising tasks and organising work load
  • you’re a problem solver with a can-do mentality
  • ability to quickly build up product knowledge
  • well-organised and detail-oriented
  • awesome problem-solving skills and razor-sharp analytical mindset
  • knowing what customer-centricity is all about 
  • you don’t mind working flexible hours
  • tech-savviness and quick understanding of tomorrow’s internet culture
Benefits? Of course.
  • being part of a high growth scale-up in PropTech, with a global product and international ambition
  • unlimited learning & growth potential
  • a shared “we’ll change the world” mentality and drive
  • HQ in Antwerp, in a trendy co-working space (Fosbury & Sons), with lots of activities and amenities; but working remote is possible as well
  • a competitive salary package (+ Mac, iPhone, etc)

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